General Office Policies
Payment:
Payment is expected at the time of services. We accept all major credit cards, checks and cash. There is a $30 fee for returned checks.
Cancellations and Missed Appointment:
We request that you give at least 48 hours notice if you need to cancel your appointment. This time is reserved exclusively for you and we would like to be able to fill it if you cannot make it to your appointment.
If an emergency happens and you have to cancel in less than 48 hours, we understand. If it becomes a regular problem or if you do not call or show up for your appointment more than twice in a one year period, you will have to pre-pay to get an appointment and forfeit the payment if you do not show up for your appointment.
If you no call, no show for any appointment, you will be charged the full price for the missed appointment at your next visit.
Saturday hours ARE available but are by special appointment at an additional fee of $5 for 15 and 30 minute appointments, and $10 for 45 or 60 minutes appointments, as well as each additional hour for longer appointments. All Saturday appointments will be charged a fee if you do not show up or cancel with less than 48 hours notice.
If you have symptoms of COVID-19 or if you have been in close contact with someone that is positive, please reschedule your appointment as soon as possible. COVID related cancellations are exempt from our policies as long as you do not abuse them.
Late Arrivals:
Each time slot is reserved for the person in it. If you arrive late, we will try to accommodate your full appointment, however, if we cannot do so, your time will be shortened accordingly. Since the missed time is time we could not allocate to another person, we reserve the right to charge the price of your full appointment.
Genital Work and/or SRS/GRS/GAS preparation:
Anyone requesting genital work must complete at least 10 hours of work elsewhere unless they have a doctor’s note requiring the work to be done.
For genital work, you must be over 18 years of age unless you have a doctor’s note requiring the work to be done, in which case, a parent or guardian must be present for all work.
Minors:
A parent or guardian must be available at the time of intact to sign the treatment consent forms, but generally prefer them to be present during each session. Due to increased pain sensitivity, work on minors is normally kept to 15-30 minute sessions. We recommend that someone be at least 15 years old for facial treatment and 13 years old for treatment on the body. Genital work is not available for minors unless there is a doctor’s note requiring the work to be done.